Guest Relations Team Member - $18.81/hr

Six Flags; California; On-site; USD 22,000 - 32,000; Full time

Job summary

Six Flags in California is seeking a friendly Guest Relations Associate to assist guests with day-to-day park operations. You will respond to inquiries, address comments, and help ensure world-class service.

This role supports Guest Relations, Lost & Found, Ride Information Center, and Will Call. A professional, customer-focused demeanor and strong verbal and written communication are essential; flexibility to work nights, weekends, and holidays may be required.

Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent.
• Strong knowledge of park policies and procedures.
• Excellent written and verbal communication skills.
• Basic proficiency with computers and phone systems.
• Flexible schedule including nights, weekends, and holidays.
• Professional, self-motivated, and enthusiastic attitude.
• Strong teamwork and collaboration with others.

Responsibilities

• Assist guests with day-to-day operations in Guest Relations, Lost & Found, Ride Information Center, and Ticket Will Call.
• Respond to guest inquiries and address comments and concerns.
• Provide accessibility accommodations for rides and attractions and manage lost and found reports.
• Deliver world-class guest service with excellent communication and a friendly demeanor.

Skills

Guest service

Communication

Teamwork

Flexibility

Phone systems

Professional demeanor

Education

High school diploma or equivalent

Tools

Computers

Phone systems

Job description

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Responsibilities

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Responsibilities include responding to guest inquiries, addressing comments and concerns, providing accessibility accommodations for rides and attractions, answering phone lines, managing lost and found reports. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities. Six Flags park knowledge is a plus!

Qualifications

Skills and Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Constantly walking, sitting, standing, talking, hearing conversation and acuity, seeing near and far, depth perception, color vision, grasping and using finger movement
• Frequently working in temperature change, extreme cold, heat, sun, wetness, humidity, and heights.
• Must be able to lift up to 51 lbs; assistance from a co-worker or mechanical device may be requested as needed
• Must be able to stand for extended periods and walk long distances
• Overtime may be required for adult employees based on business needs

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.