Guest Relations Representative

Sentara Health; Williamsburg (VA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

401k/403B with Employer Match

Pet Insurance

Emergency Backup Care

Job summary

Sentara Health is seeking a Guest Relations Representative for part-time night shifts in Williamsburg, Virginia. The role involves patient registration verification, escorting patients, and responding to their needs while providing exceptional guest services.

Ideal candidates have at least 1 year of customer service experience and a high school diploma. Benefits include comprehensive medical plans, tuition assistance, and pet insurance among others.

Qualifications

• Minimum of 1 year experience in customer service.
• High School Diploma or equivalent required.

Responsibilities

• Verify patient registration and escort patients to their destination.
• Respond promptly to patient requests and assist in identifying needs.
• Collect data to improve customer service and recommend policy changes.

Skills

Customer service experience

Communication skills

Education

High School Diploma or equivalent

Job description

Overview

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia. This is a Part‑Time, night shift opportunity with great benefits. The schedule is Saturday and Sunday 11 pm - 7:30 am.

Responsibilities

The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.

Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.

Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.

Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.

Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.

Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Health is an equal opportunity employer and is committed to diversity and inclusion.