Guest Relations Representative

Sentara Health Plans; Williamsburg, Northern (VA, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Retirement savings plan

Student debt program

Life insurance

Job summary

Sentara Williamsburg Regional Medical Center is seeking a Guest Relations Representative to verify patient registrations and escort patients and guests to their destinations. The role requires prompt response to requests and a team-oriented approach to service delivery.

The position emphasizes identifying patient and family needs, facilitating referrals and services, and collecting data to improve customer experiences across the facility.

Qualifications

• Minimum high school diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Verify patient registration and assist in escorting patients and guests to destinations.
• Respond promptly to patient, family and team requests and identify needs.
• Escalate or refer concerns to the appropriate staff and document actions.
• Assist in collecting data for service improvement and reporting.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

## Guest Relations RepresentativeApplyremote type: On-Sitelocations: Sentara Williamsburg Regional Medical Centertime type: Flexible timeposted on: Posted Todayjob requisition id: JR-104417**City/State**Williamsburg, VA**Work Shift**Rotating**Overview:****Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia****This is a Flexi, Rotating shift**The **Guest Relations Representative** is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.**Qualifications:**High School Diploma or equivalentAt least 1 year of customer service is required**Benefits**Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more.Plus, Sentara just added **MORE** benefits that support your and your family's needs. Ask about our Student Debt Program!For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)*Sentara* Health is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.Keywords: Guest Services, Guest Services Rep, Talroo-Allied Health **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met**Sentara Williamsburg Regional Medical Center**, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.