Guest Relations Representative

Sentara; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is seeking a Guest Relations Representative. You will verify patient registration, escort patients and guests to their destinations, and provide attentive, courteous guest services as part of a rotating shift.

You will respond to requests, identify patient and family needs, and help connect them with referrals, solutions and services while supporting a positive experience across the facility.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Verify patient registration and escort patients and guests to their destination by walking or wheelchair.
• Respond promptly to patient, family and team member requests and assist in identifying needs and securing referrals/services.
• Collect data and documentation to identify areas for improving customer service and assist in policy/procedure changes.
• Direct complaints, concerns and compliments to appropriate team members and leaders and document reports.

Skills

Guest Services

Customer Service

Teamwork

Communication

Education

High School Diploma

Job description

City/StateWilliamsburg, VAWork ShiftRotatingOverview:Sentara is hiring a Guest Relations Representative in Williamsburg, VirginiaThis is a Flexi, Rotating shiftThe Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.Qualifications:High School Diploma or equivalentAt least 1 year of customer service is requiredBenefitsSentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more.Plus, Sentara just added MORE benefits that support your and your family's needs.Ask about our Student Debt Program!For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)Sentara Health is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.Keywords: Guest Services, Guest Services Rep, Talroo-Allied HealthBenefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Pet InsuranceLegal Resources PlanColleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.