Guest Relations Manager

Montage International; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Relations Manager to oversee daily operations, ensuring exceptional guest experiences. The ideal candidate will have leadership experience in luxury hotels and a proactive approach to guest relations. This role offers opportunities for personal and professional growth within a dynamic team environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

HSA and FSA options

Disability Insurance

Hotel Discounts

Qualifications

• 2-3 years of leadership experience in a luxury hotel.

Responsibilities

• Lead and manage the Guest Relations team effectively.
• Ensure staff are briefed on arrivals, VIPs, and daily group activities.
• Provide excellent customer service throughout guests' stay.

Skills

Leadership

Guest Recovery

Organizational Skills

Time Management

Adaptability

Tools

MS Office

Job description

At Montage International, we are doing something different, something exciting, and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day: do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed during our selection process. Please discuss any needs with our hiring managers.

Please note: If you are an internal applicant, log into Workday to apply for consideration.

Position Overview

The Guest Relations Manager oversees the management and daily operations of the Guest Relations department. This role is critical for ensuring the seamless movement of guests in and out of the hotel. The ideal candidate is flexible, proactive, resourceful, efficient, and maintains a high level of professionalism.

Essential Functions

1. Lead and manage the Guest Relations team effectively.
2. Ensure staff are briefed on arrivals, VIPs, and daily group activities.
3. Build and maintain positive relationships with local community leaders and vendors.
4. Stay informed of community offerings to enhance guest experience.
5. Provide excellent customer service throughout guests' stay.
6. Hire, train, and schedule front desk associates.
7. Develop and implement procedures to improve operations and communication.
8. Order supplies and manage inventory levels.
9. Communicate and develop front desk staff to meet standards consistently.
10. Perform additional duties as needed based on business requirements.

Qualifications

• 2-3 years of leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Positive attitude and willingness to learn.
• Ability to quickly adapt to new software.
• Dependability and flexibility to work weekends, nights, and holidays as needed.

Physical Requirements

The role involves walking and standing most of the day, with the ability to exert mobility for up to 6 hours. Must be able to bend, stoop, squat, stretch, and lift up to 35 lbs. Manual dexterity and repetitive motions are also required.

Compensation and Benefits

The salary range for this position is $60,000 - $70,000, excluding incentives. Benefits include medical, dental, vision insurance, 401(k) with company match, HSA and FSA options, DTO, disability insurance, and hotel discounts.

About Us

At Montage Hotels & Resorts and Pendry Hotels, we are committed to delivering extraordinary, personalized, and authentic experiences. We empower our associates to think creatively, grow their talents, and follow their passions. Opportunities for career advancement and ongoing training are plentiful. Working here is more than a job; it’s a way of life.