Director of Guest Relations

Elevate Care; Niles (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare is looking for a passionate Director of Guest Relations to enhance the customer experience in a skilled nursing environment. This role focuses on building personal connections and ensuring that every resident and family member feels valued. You will lead customer service initiatives, oversee hospitality programs, and collaborate with teams to improve satisfaction metrics. Join this mission-driven organization to make a meaningful impact on residents' lives while enjoying career growth opportunities and a supportive work environment.

Benefits

Supportive work environment

Career growth potential

Competitive compensation

Benefits

Qualifications

• Previous experience in customer service, hospitality, or healthcare preferred.
• Strong organizational abilities and attention to detail.

Responsibilities

• Serve as the primary liaison between families, residents, and staff.
• Address and resolve concerns or complaints with empathy.
• Collaborate with interdisciplinary teams to improve experiences.

Skills

Interpersonal Skills

Communication Skills

Conflict Resolution

Organizational Skills

Bilingual Abilities

Education

Experience in Customer Service

Experience in Hospitality

Experience in Healthcare

Job description

Are you passionate about creating exceptional experiences for others? Elevate Care is seeking a warm, energetic, and experienced Director of Guest Relations to lead our customer service and hospitality efforts in a skilled nursing environment.

As the Director of Guest Relations, you’ll serve as the friendly face and voice of our facility—ensuring that every resident, family member, and guest feels welcomed, heard, and valued. This role is ideal for someone who thrives on personal connections, clear communication, and problem-solving with compassion.

Key Responsibilities:

1. Serve as the primary liaison between families, residents, and staff to ensure satisfaction and a positive experience
2. Address and resolve concerns or complaints with empathy and professionalism
3. Support the admissions and discharge process by providing a welcoming and supportive environment
4. Oversee customer service initiatives and develop hospitality-focused programs
5. Collaborate with interdisciplinary teams to improve resident and family experiences
6. Track satisfaction metrics and implement strategies for continuous improvement

Qualifications:

1. Previous experience in customer service, hospitality, or healthcare preferred
2. Excellent interpersonal, communication, and conflict-resolution skills
3. Strong organizational abilities and attention to detail
4. Passion for senior care and a resident-first mindset
5. Bilingual abilities a plus

Why Elevate Care?

1. Supportive and mission-driven work environment
2. Opportunity to make a real impact on residents’ lives
3. Career growth potential within our organization
4. Competitive compensation and benefits

Ready to bring hospitality and heart to healthcare? Join Elevate Care as our next Director of Guest Relations and help us make every interaction count.

Apply now and become part of the Elevate Care difference.