Guest Relations Manager

Montage International; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading hospitality company seeks a Guest Relations Manager to oversee operations and ensure exceptional guest experiences. The role demands strong leadership and organizational skills, with responsibilities including team management, community relations, and guest service excellence. Join a passionate team committed to delivering high-quality service in a luxury hotel environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

HSA

FSA

Disability Insurance

Hotel Discounts

Qualifications

• 2-3 years of leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Positive attitude and willingness to learn.

Responsibilities

• Manage day-to-day operations of the Guest Relations department.
• Lead and manage the Guest Relations team effectively.
• Ensure excellent customer service throughout guests' stay.

Skills

Leadership

Customer Service

Organizational Skills

Time Management

Adaptability

Education

College Degree

Tools

MS Office

Job description

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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Job Summary

The Guest Relations Manager is responsible for managing the day-to-day operations of the Guest Relations department, ensuring seamless guest movement in and out of the hotel. This role requires a proactive, resourceful, and professional individual.

Essential Functions

1. Lead and manage the Guest Relations team effectively.
2. Brief staff on arrivals, VIPs, and daily group activities.
3. Build positive relationships with local community leaders and vendors.
4. Stay informed about community offerings to enhance guest experience.
5. Ensure excellent customer service throughout guests' stay.
6. Hire, train, and schedule front desk staff.
7. Develop and implement procedures to improve operations.
8. Order supplies and manage inventory.
9. Communicate standards and develop front desk staff.
10. Perform additional duties as needed based on business requirements.

Qualifications

1. College degree preferred.
2. 2-3 years of leadership experience in a luxury hotel.
3. Exceptional guest recovery skills.
4. Enjoy working in a fast-paced environment.
5. Strong organizational and time management skills.
6. Proficiency in MS Office.
7. Positive attitude and willingness to learn.
8. Alignment with company values.
9. Ability to adapt to new software quickly.
10. Dependability and flexibility to work weekends, nights, and holidays.

Physical Requirements

Position involves walking, standing, bending, lifting up to 35 lbs, and manual dexterity. Must be able to work up to 6 hours standing and moving.

Compensation & Benefits

Salary range: $60,000 - $70,000. Benefits include medical, dental, vision insurance, 401(k) with matching, HSA, FSA, DTO, disability insurance, and hotel discounts.

Additional Information

EEO employer, drug-free workplace, pre-employment testing.