Guest Experience Supervisor

Merlin Magic Making; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Guest Experience Supervisor, where you will lead a passionate team to create unforgettable experiences for families at a renowned attraction. This role is perfect for someone who thrives in dynamic environments and is dedicated to training and developing others. With a focus on maximizing visitor satisfaction and sales, you will ensure operations run smoothly while maintaining high health and safety standards. Enjoy a variety of benefits, including excellent healthcare options and opportunities for career advancement. If you are ready to make magic happen, apply today and embark on an exciting journey!

Benefits

Comprehensive Health Care Options

Outstanding Paid Time Off (PTO)

Free Merlin Magic Pass

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Learning and Advancement Opportunities

Qualifications

• Experience in customer service and team leadership is essential.
• Strong organizational skills and ability to motivate a team.

Responsibilities

• Supervise daily operations to ensure a magical experience for guests.
• Lead training and development initiatives for staff performance.

Skills

Customer Service

Leadership

Organizational Skills

Training & Development

Sales Strategy

Health & Safety Compliance

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Cash Handling Systems

Inventory Management Software

Job description

What you'll bring to the team

Join Our Team & Create Magical Experiences at Peppa Pig World of Play!

Position: Guest Experience Supervisor

Key Objectives:

As a Guest Experience Supervisor, you'll be the magical force behind the scenes, ensuring everything runs smoothly while supervising an amazing team of Shift Leads, Puddle Jumpers, and Guest Experience Hosts. From maximizing visitor satisfaction and sales to creating the most memorable experiences for our guests, this role is all about leading with passion and enthusiasm!

We’re Looking For Someone Who:

Has Experience in Customer Service: You’re a pro at creating memorable experiences for guests, especially children and families.

Is Energetic & Motivational: You thrive in fast-paced environments and know how to keep a team engaged and motivated.

Is Passionate About Training & Development: You love helping others grow and will train your team to deliver world-class service.

Has Strong Organizational & Leadership Skills: You can handle multiple tasks, keep track of operations, and lead by example.

Qualifications & Experience

What You’ll Do:

Lead with Energy: Supervise and guide the team to provide a fun, efficient, and magical experience for all guests! You'll be the go-to person for Admissions, Retail, Food & Beverage, and the queues. Ensure the attraction is always running smoothly, and the team is motivated and happy.

Boost Sales & Guest Engagement: Help us exceed our sales targets with your amazing product knowledge and strategic planning skills. Use your expertise to up-sell and engage guests in a way that maximizes spends and leaves everyone with a smile.

Staff Development & Training: Lead the charge in training and developing our team in areas like customer care, cash handling, safety procedures, and more. You'll coach, motivate, and ensure everyone is ready to deliver excellent service.

Health, Safety & Cleanliness: Make sure our environment is safe, clean, and magical for both guests and employees! You'll monitor health and safety standards, perform minor fixes, and even step in as a Fire Marshal or First Aider when needed.

Recruitment & Team Building: Assist in recruiting new talent, conducting interviews, and training new team members. Create an environment of fun, professionalism, and collaboration, ensuring everyone embodies the Merlin Way.

Your Main Responsibilities:

Operations Management:

• Lead daily operations in Admissions, Retail, and Food & Beverage areas.
• Develop and execute strategies to boost sales and exceed budget targets.
• Assist with ticketing, promotional lines, and guest inquiries.

Training & Staff Performance:

• Lead staff training in essential procedures and safety protocols.
• Regularly evaluate staff performance and provide feedback to keep everyone on track.

Health & Safety:

• Ensure the attraction meets health & safety standards at all times.
• Act as a First Aider or Fire Marshal when needed.

Retail & Inventory Management:

• Track product inventories, order supplies, and keep stockrooms tidy and organized.

Finance & Cash Handling:

• Oversee cash handling procedures, nightly financial reporting, and deposit management.

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

From USD $19.00/Hr.