Guest Experience Manager

Fooda; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a Guest Experience Manager to enhance client satisfaction through exceptional service. This role involves overseeing daily operations, coordinating catering events, and ensuring compliance with health standards. The ideal candidate will have a Bachelor's degree and experience in food service, demonstrating strong leadership and communication skills. Join a dynamic team that values innovation and client relationships while enjoying competitive salary and comprehensive benefits. This is an exciting opportunity to make a significant impact in a rapidly growing company.

Benefits

Competitive salary and stock options

Comprehensive health, dental, and vision plans

401k retirement plan with company match

Paid maternity and parental leave benefits

Flexible spending accounts

Company issued laptop

Challenging work experience

Qualifications

• 3-4 years of relevant experience in food service or catering.
• Strong commitment to client satisfaction and operational excellence.

Responsibilities

• Oversee daily operations to ensure high service standards.
• Coordinate catering events and maintain client relationships.
• Manage budget and staff training at client locations.

Skills

Client Focus

Effective Communication

Operational Management

Reliability and Accountability

Education

Bachelor's Degree

Job description

Who We Are

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus. Fooda operates in over 25 major US cities and plans for continued expansion. Eight out of ten employees believe Fooda is one of their company's top perks.

Position Overview

The Guest Experience Manager position is critical to the success of Fooda’s largest customers. This role will be responsible for the day-to-day operations of our largest Enterprise Clients.

Who You Are

Client Focus

• Proactively anticipates and responds to client needs and preferences, ensuring personalized and positive interactions.
• Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality.
• Often identifies opportunities to surprise and delight clients with personalized and considerate service, going beyond basic expectations.
• Exhibits effective collaboration skills by working cross-functionally with other departments to achieve common objectives. Actively engages in team discussions, contributes insights, and supports team initiatives.

Communication

• Establishes and maintains positive relationships with clients and team members by actively listening, showing empathy, and providing constructive feedback. Models effective client interaction techniques with tact and respect, fostering a collaborative environment.
• Produces well-structured, clear, and concise written communications, including emails and documentation. Ensures accuracy and attention to detail in written interactions to maintain smooth operations and high client satisfaction.

Operationally

• Proactively identifies and resolves operational challenges to maintain seamless daily operations.
• Capable of recognizing when issues require escalation to management for resolution.
• Foresees potential challenges and addresses emerging issues before they affect operations.
• Exemplifies a positive and steadfast attitude during critical situations.
• Prior experience in large food service or enterprise catering is preferred.
• Ideal candidates will have a Bachelor’s degree in addition to three to four years of relevant experience.

Reliable

• Demonstrates a strong commitment to assigned tasks and responsibilities, ensuring timely and accurate completion. Takes ownership of tasks and holds oneself accountable for delivering quality results.
• Prioritizes tasks effectively to meet deadlines despite interruptions, demonstrating reliability and punctuality. Sets a positive example of time management and encourages team members to manage their time efficiently.
• Delegates tasks and projects appropriately, empowering team members to take ownership and identify opportunities for continuous improvement.
• Provides thoughtful feedback to peers and receives feedback positively to contribute to growth in a collaborative setting that achieves shared objectives.

What You Will Be Doing

• Supervising the day-to-day operations of a single-unit location with multiple service areas, ensuring the "Service Experience" of Fooda is consistently offered to all customers.
• Monitoring the setup, restocking, and breakdown of foodservice areas daily.
• Overseeing daily arrival and setup of all restaurant events, maintaining Fooda Standards of Service and Sanitation.
• Coordinating and overseeing internal catering events at client locations.
• Establishing and maintaining effective client and customer rapport to determine catering needs.
• Maintaining budget related to food, beverage, and labor.
• Negotiating new menus with restaurant partners for special requests.
• Recruiting, scheduling, and training catering staff at client locations.
• Overseeing setup and cleanup of all catering events, including non-Fooda events.
• Ensuring all catering events comply with government and agency standards, including safety and health regulations.
• Weekly accounting responsibilities and accurate entry into Fooda systems.
• Escalating issues to the Director when necessary to keep them informed or help problem solve.
• Participating in ongoing program enhancement.

What We’ll Hook You Up With

• Competitive salary and stock options, based on experience
• Comprehensive health, dental, and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• A fulfilling, challenging work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $65,000-$75,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.