Guest Relations Manager

Montage Hotels; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading hotel in Chicago is seeking a Guest Relations Manager to oversee operations and enhance guest experiences. The role demands exceptional leadership, customer service skills, and the ability to manage a team effectively. The ideal candidate will thrive in a fast-paced environment and uphold the hotel's standards of excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Health Savings Account

Flexible Spending Account

Discretionary Time Off

Short- and Long-Term Disability Insurance

Hotel Discounts

Qualifications

• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Must be dependable and available to work weekends.

Responsibilities

• Manage day-to-day operations of the Guest Relations department.
• Lead and manage the Guest Relations team.
• Ensure excellent customer service is provided to guests.

Skills

Leadership

Customer Service

Organizational Skills

Time Management

Positive Attitude

Education

College Degree

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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Guest Relations Manager

SUMMARY

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Effectively leading and managing the Guest Relations team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadershipexperience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational andtime management skills
• Strong knowledge of MS Office,including Word, Excel, PowerPoint and Outlook
• Must possess a positiveattitude
• Must be willing to participatein a learning environment
• Must integrate company valuesthroughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable andavailable to work within the resort on weekends, nights and/or holidaysbased on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for Guest Relations Manager is $60,000 - $70,000. The pay scale is the base salary range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, DTO (Discretionary Time Off), Short- and Long-Term Disability Insurance, and hotel discounts.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.