Guest Relations & Concierge Specialist

Montage International; Park City (UT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Montage International operates Pendry Park City, and is seeking a Guest Relations Agent to serve as a central communications hub across hotel departments. The role blends PBX, reservations, In-Room Dining, and concierge support to deliver seamless guest experiences.

The Agent will answer calls, dispatch service requests, maintain guest profiles, and assist with dining reservations and local information. A customer-centric attitude and strong communication skills are essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm and professional while managing multiple requests.
• Previous luxury hotel/front office/guest service experience is preferred.

Responsibilities

• Serve as the central dispatch point for guest requests and coordinate with Housekeeping, Engineering, Bell/Door, Front Office, Food & Beverage and other departments.
• Enter and track guest requests in the service request management system and follow up until completion.
• Answer In-Room Dining calls, take guest orders and communicate dietary restrictions.
• Make, modify and cancel restaurant reservations; manage guest information and preferences in reservation systems.
• Maintain knowledge of Pendry Park City facilities and local Park City information; assist with concierge bookings.

Skills

Strong verbal and written comms

Multitasking under pressure

Job description

Montage International operates Pendry Park City, and is seeking a Guest Relations Agent to serve as a central communications hub across hotel departments. The role blends PBX, reservations, In-Room Dining, and concierge support to deliver seamless guest experiences.

The Agent will answer calls, dispatch service requests, maintain guest profiles, and assist with dining reservations and local information. A customer-centric attitude and strong communication skills are essential.