Guest Relations Associate – Weekend & Holiday Ready

Penske Motor Group; El Monte (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401K with company match

Employee discounts on cars, service, &

Tuition reimbursement

Penske College training

Job summary

Longo Toyota in El Monte, CA, is seeking a Guest Relations Representative to serve as the dealership’s front-line contact. You will handle calls, walk-ins, and messages, directing inquiries to the right parties.

The role requires a friendly, professional demeanor and ability to multitask in a fast-paced environment. The position is 100% on-site at Longo Toyota, with benefits including health/dental/vision, 401K with company match, and tuition reimbursement.

Qualifications

• A high school diploma or equivalent.
• A minimum of 1 year customer service experience and experience with multiple phone lines preferred.
• Ability to coordinate activities with other employees.
• Ability to read and comprehend instruction and information in English.
• Pleasant and polite demeanor with professional telephone, internet and in-person communication.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties.
• Communicates with callers, walk-in guests and vendors professionally.
• Keeps track of sales personnel that check in & out of the premises.
• Maintains guest contact information (phone, email, addresses).
• Performs other administrative duties as assigned.

Skills

Customer service

Phone handling

Multitasking

Professional communication

Team coordination

Education

High school diploma or equivalent

Job description

Longo Toyota in El Monte, CA, is seeking a Guest Relations Representative to serve as the dealership’s front-line contact. You will handle calls, walk-ins, and messages, directing inquiries to the right parties.

The role requires a friendly, professional demeanor and ability to multitask in a fast-paced environment. The position is 100% on-site at Longo Toyota, with benefits including health/dental/vision, 401K with company match, and tuition reimbursement.