Guest Relations Specialist — Onsite, Weekend Shifts

Penske Motor Group LLC; El Monte (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Full suite of medical benefits

401K with company match

Team member discounts

Tuition reimbursement

Penske College training

Employee Referral Bonus Program

Company discounts with partners

Job summary

Penske Motor Group LLC, Longo Toyota in El Monte, CA, is seeking a Guest Relations Representative to greet guests, answer calls, and route information in a fast-paced dealership environment. This 100% on-site role requires availability for closing shifts (11:00am-8:00pm), weekends, and holidays, with a focus on friendly, professional service.

The position offers a base hourly rate of $18.00, with benefits including medical, 401(k) matching, employee discounts, tuition reimbursement, and ongoing

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Experience with multiple phone lines is preferred.
• Ability to read and comprehend instruction and information in English.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and/or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Keeps track of sales personnel that check in & out of the premises.
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest’s contact information including but not limited to phone numbers, email, and home addresses.
• Maintains high ethical standards in all actions.

Skills

Customer service

Phone etiquette

Multitasking

Professional communication

English language

Education

High school diploma or equivalent

Job description

Penske Motor Group LLC, Longo Toyota in El Monte, CA, is seeking a Guest Relations Representative to greet guests, answer calls, and route information in a fast-paced dealership environment. This 100% on-site role requires availability for closing shifts (11:00am-8:00pm), weekends, and holidays, with a focus on friendly, professional service.

The position offers a base hourly rate of $18.00, with benefits including medical, 401(k) matching, employee discounts, tuition reimbursement, and ongoing