Guest Relations Specialist - On-Site with Perks & Growth

Penske Motor Group LLC; Prosper (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Catered lunches

Tuition reimbursement

Gym reimbursement

Job summary

Longo Toyota of Prosper is seeking a Guest Relations Representative/Receptionist to join our team in Prosper, TX. This full-time, on-site role includes Saturday shifts and a base hourly rate of $15.00–$16.50, with opportunities for benefits and growth in a fast-paced dealership environment.

The ideal candidate has strong customer service experience, excellent communication, and the ability to manage multiple phone lines and CRM data with professionalism and courtesy.

Qualifications

• Pleasant and polite demeanor with professional communication on the phone, internet and in person.
• A high school diploma or equivalent.
• At least 1 year of customer service experience, especially with multiple phone lines.
• Ability to coordinate activities with other employees.
• Ability to read and comprehend instructions in English.
• Must have a valid driver’s license and safe driving record.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Minimize hold time and abandon rates.
• Monitor and update information in CRM management system.
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest contact information including phone numbers, email, and addresses.
• Maintain a professional appearance and organized workspace.

Skills

Customer service

Phone handling

English proficiency

Valid driver's license

Organization

Communication

Education

High school diploma or equivalent

Job description

Longo Toyota of Prosper is seeking a Guest Relations Representative/Receptionist to join our team in Prosper, TX. This full-time, on-site role includes Saturday shifts and a base hourly rate of $15.00–$16.50, with opportunities for benefits and growth in a fast-paced dealership environment.

The ideal candidate has strong customer service experience, excellent communication, and the ability to manage multiple phone lines and CRM data with professionalism and courtesy.