Guest Relations Specialist - Front Desk & CRM

Penske Motor Group; Prosper (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Catered lunches on Saturdays

Tuition reimbursement

Gym reimbursement

Job summary

Longo Toyota of Prosper is seeking a Guest Relations Representative/Receptionist to join our on-site team in Prosper, TX. The role supports a fast-paced dealership environment with a focus on guest satisfaction and professional communication.

Responsibilities include handling calls, greeting visitors, managing the CRM, and performing administrative tasks. Candidates should have a high school diploma and customer service experience; a valid driver’s license is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Ability to manage multiple phone lines.
• Strong communication and professional demeanor.

Responsibilities

• Answer, transfer, and provide information to incoming calls and guests.
• Direct calls to appropriate personnel.
• Maintain CRM records and update guest information.
• Maintain a professional and welcoming reception area.
• Assist with administrative duties as needed.

Skills

Customer service

Phone handling

Communication

English language

Education

High school diploma or equivalent

Tools

CRM software

Multi-line phone system

Job description

Longo Toyota of Prosper is seeking a Guest Relations Representative/Receptionist to join our on-site team in Prosper, TX. The role supports a fast-paced dealership environment with a focus on guest satisfaction and professional communication.

Responsibilities include handling calls, greeting visitors, managing the CRM, and performing administrative tasks. Candidates should have a high school diploma and customer service experience; a valid driver’s license is preferred.