Guest Relations

Automatic Data Processing, Inc.; Beachwood (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free movie passes

Popcorn and soda

Paid holidays

Vacation

Sick leave

Health insurance

Job summary

Silverspot Cinema in Beachwood, Ohio is hiring Guest Relations team members to be the first friendly face guests see and the go-to for Silverspot information. You’ll greet guests, assist with ticket sales and exchanges, and help answer questions while keeping the lobby, desks and kiosks tidy.

This full-time role includes evenings and weekends, with benefits such as health insurance, paid holidays, vacation, sick leave, and complimentary movie passes, popcorn and soda.

Qualifications

• Experience in guest service or hospitality is a plus.
• Comfortable using a computer, phone and handheld scanner.
• Able to lift up to 35 lbs and stand/walk for long shifts.

Responsibilities

• Greet guests with a big smile and movie-night energy.
• Assist with ticket sales, swaps, and pickups.
• Handle questions, concerns, and guest feedback.
• Keep the desk, kiosks, and lobby spotless.
• Check tickets, distribute 3D glasses, and help guests find their way.

Skills

People person

Strong communicator

Customer service

Detail oriented

Tech-savvy

Lift up to 35 lbs

Tools

Handheld scanner

Job description

Join the Fun at Silverspot Cinema! – Guest Relations

Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first smile our guests see and the go-to experts for all things Silverspot!

What You’ll Do:

• Greet guests with a big smile and movie-night energy
• Assist with ticket sales, swaps, and pickups
• Handle questions, concerns, and guest feedback
• Keep the desk, kiosks, and lobby spotless
• Check tickets, distribute 3D glasses, and help guests find their way

What We’re Looking For:

• A people-person who loves creating amazing first impressions
• Strong communicator with a friendly, confident presence
• Customer service or hospitality experience is a plus
• Detail-oriented and quick on your feet
• Comfortable using a computer, phone, and handheld scanner
• Able to lift up to 35 lbs and stand/walk for long shifts
• Competitive pay
• Free movie passes, popcorn, and soda!
• Paid holidays, vacation, and sick leave (full-time)
• Health insurance + supplemental benefits (full-time)

Shifts Include Evenings & Weekends – let us know what works for you!

Silverspot Cinema is an equal opportunity employer and participates in E-Verify.