Guest Relations

Silverspot Cinemas; Beachwood (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free movie passes

Popcorn and soda

Paid holidays, vacation, and sickleave

Health insurance + supplemental benefit

Job summary

Silverspot Cinemas is seeking friendly Guest Relations team members in Beachwood, Ohio. You will be the first friendly face and the go-to expert for Silverspot guests, assisting with tickets, swaps, and pickups while ensuring a welcoming atmosphere.

Responsibilities include guiding guests, answering questions, and maintaining a clean lobby and kiosks. The role suits people-oriented individuals with strong communication and a proactive approach to customer service.

Qualifications

• A people-person who enjoys making great first impressions.
• Strong communicator with a friendly, confident presence.
• Customer service or hospitality experience is a plus.
• Detail-oriented and quick on your feet.

Responsibilities

• Greet guests with a big smile and warm energy.
• Assist with ticket sales, swaps, and pickups.
• Handle questions, concerns, and guest feedback.
• Keep the desk, kiosks, and lobby spotless.
• Check tickets, distribute 3D glasses, and help guests find their way.

Skills

People skills

Customer service

Communication

Detail orientation

Tools

Scanner handheld

Kiosk systems

POS system

Job description

Join the Fun at Silverspot Cinema! – Guest Relations

Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first smile our guests see and the go-to experts for all things Silverspot!

What You’ll Do:

• Greet guests with a big smile and movie-night energy
• Assist with ticket sales, swaps, and pickups
• Handle questions, concerns, and guest feedback
• Keep the desk, kiosks, and lobby spotless
• Check tickets, distribute 3D glasses, and help guests find their way

What We’re Looking For:

• A people-person who loves creating amazing first impressions
• Strong communicator with a friendly, confident presence
• Customer service or hospitality experience is a plus
• Detail-oriented and quick on your feet
• Comfortable using a computer, phone, and handheld scanner
• Able to lift up to 35 lbs and stand/walk for long shifts
• Competitive pay
• Free movie passes, popcorn, and soda!
• Paid holidays, vacation, and sick leave (full-time)
• Health insurance + supplemental benefits (full-time)

Shifts Include Evenings & Weekends – let us know what works for you!

Silverspot Cinema is an equal opportunity employer and participates in E-Verify.