Guest Reception Representative

Colonial Group; Peoria (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Vision Insurance

Health Insurance

Paid Time Off

Employee Discounts

Job summary

Bluegreen Vacations is hiring a Guest Reception Representative in the United States, with a focus on delivering warm, professional welcomes to guests both in person and by phone. You will manage guest qualifications, follow SOPs, and support Sales, Marketing, and Administrative teams to ensure a smooth guest experience.

You will distribute and collect registration forms, assign guests to Sales Representatives by arrival, and keep Concierge updated.

Qualifications

• Excel in providing an exceptional customer experience.
• Enjoy face-to-face interactions with customers and associates.
• Quickly learn computer systems.

Responsibilities

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to Bluegreen Vacations Corporation standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with inquiries.
• Accurately assign guests to Sales Representatives in arrival order.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, research customer issues, and escalate to a manager when necessary.

Skills

Customer Service

Guest Interaction

Tech-Savvy

Job description

About Bluegreen Vacations:At Bluegreen Vacations, our true value lies in our associates—the dedicated individuals who contribute to our success. With over 60 resorts spread across the U.S. and Caribbean, we take pride in creating memorable experiences for our guests.

Responsibilities:As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to Bluegreen Vacations Corporation standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escape to a manager/supervisor when necessary.

Benefits:Joining Bluegreen Vacations comes with a range of benefits, including:

• 401(k) plan
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts, and more!

Qualifications:To thrive in this role, you should:

• Excel in providing an exceptional customer experience.
• Enjoy face-to-face interactions with customers and associates.
• Quickly learn computer systems.

Why Bluegreen Vacations:

• Company growth: Experience being part of our expanding success.
• Customer satisfaction: Contribute to the satisfaction of our valued customers.
• Passionate team: Join a team that values customer obsession.

Training and Development:Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.