Guest Reception Representative

Colonial Group; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Bluegreen Vacations Corporation is seeking a Guest Reception Representative to warmly greet visitors, answer calls, and manage guest registrations in the Las Vegas area. You will present a professional image and support Sales, Marketing and Admin teams.

You will follow the Guest Training Manual SOP, assign guests to Sales Representatives, keep Concierge up to date, and escalate issues to a supervisor when needed. Weekend availability is required.

Qualifications

• High school diploma or equivalent required.
• 1 year of general office experience preferred.
• Must be able to type 45 words per minute.
• 1 year of Customer Service experience required.
• Intermediate knowledge of MS Office applications.
• Must be willing to work weekends.

Responsibilities

• Greet all guests in a warm and professional manner.
• Understand and follow all processes outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms and assist guests with questions.
• Accurately assign guests to a Sales Representative in order of arrival.
• Ensure all information is updated in Concierge from guest registrations promptly.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

Skills

Customer Service

Typing 45 wpm

Weekend availability

Weekend availability

Education

High school diploma or equivalent

Tools

MS Office

Job description

General supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.

• Greet all guests in a warm and professional manner.


• Understand and follow all processes as outlined in the Guest Training Manual SOP.


• Maintain a positive working relationship with Sales, Marketing and Admin.


• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.


• Accurately assign guests to a Sales Representative in the order they arrive.


• Ensure all information is updated in Concierge from the guest registration within a timely fashion.


• Answer all incoming calls, research customer issues, and elevate to a manager/supervisor as needed.

Requirements:

• High school diploma or equivalent


• 1 year of general office experience.


• Ability to type 45 wpm


• 1 year Customer Service experience


• Intermediate knowledge of MS Office applications


• Must be willing to work weekends

Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation(“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.