Pier Agent @ JAXPORT Cruise Terminal

SMS International Shore Operations; Jacksonville (FL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

TWIC reimbursement

Part-time schedule

Job summary

SMS International Shore Operations is seeking friendly, energetic individuals to assist cruise guests at the Jacksonville Cruise Terminal. This part-time role offers weekday and weekend schedules in a fast-paced environment, with emphasis on guest services, check-in procedures and terminal guidance.

Responsibilities include greeting guests, directing lines, assisting with wheelchairs, handling luggage documentation and coordinating transfers as needed, while maintaining a professional image and

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year experience in a customer service/logistics environment, preferably in travel.
• Strong English communication and basic computer/navigation skills are required.

Responsibilities

• Guide guests through the terminal, directing them to check-in areas, gates and services.
• Answer questions accurately and politely, providing boarding and sailing information.
• Escort guests needing wheelchair assistance during embarkation and debarkation.
• Assist with locating luggage and completing lost luggage forms as needed.
• Review and verify travel documents for check-in.
• Input guest travel information into the registration system and issue stateroom keys.

Skills

Customer service

Computer skills

English proficiency

Multitasking

Education

High School Diploma

Job description

Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Jacksonville Cruise Terminal. SMS International Shore Operations is looking for talented individuals interested in working in a fun, fast-paced environment!

Benefits Provided

• Fun servicing Norwegian Cruise Line
• Part Time position (1-2 days per week)
• Pay rate of $16.50 per hour
• Strong computer/tablet skills preferred
• TWIC cards are required to work but not at time of Interview
• TWIC reimbursement

Basic Purpose

This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities

• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job related duties as assigned.

Education

• High School Diploma or equivalent.

Experience

• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions/ Physical Demands

• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00am - 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.