Guest Lead

standoutforgood

Wilmington (NC)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. is seeking a Guest Lead at our Wilmington, NC store to drive exceptional guest experiences, lead associates, and maintain visuals and operations in line with brand standards.

You will coach team members, ensure compliance, and support opening/closing procedures while upholding our mission to give back and provide outstanding service in a fast-paced retail environment.

Fortune accolades reflect our culture of recognizing top performance and community involvement.

Qualifications

Must be at least 20 years of age.
Previous retail experience preferred.
Physical ability to perform tasks, including standing, sitting, reaching, kneeling, squatting, and lifting up to 30 pounds.

Responsibilities

Consistently delivers an exceptional guest experience.
Adheres to guest service standards and supports store goals.
Coaches associates and recognizes strong performance.
Ensures accountability and ownership of results.
Embraces feedback and drives positive change.
Maintains a clean, presentable store environment.
Supports merchandising and window display construction.
Represents the brand through dress and grooming standards.
Completes opening/closing procedures as directed.
Follows loss prevention policies and participates in walk-throughs.
Acts as leader on duty when needed.

Skills

Guest service

Leadership

Team coaching

Visual merchandising

Store operations

Job description

179 - Mayfaire Town Center - Wilmington, NC

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

Competitive base pay
Paid Volunteer Time
Paid Time Off
Generous associate discount
401k with company match
Advancement opportunities

Primary Responsibilities

Consistently delivers an exceptional guest experience
Consistently adheres to Altar'd State's guest service standards
Acts as a positive role model, contributes to a culture of teamwork
Coaches associates on guest interactions, recognizes great performance
Demonstrates accountability and ownership of behaviors and results
Embraces feedback and uses it to drive positive change
Embraces change, leads through conflict and treats others with respect
Maintains a clean and presentable store environment
Assists in the construction of merchandising and window displays
Represents the brand well by adhering to dress and grooming standards
Completes opening/closing procedures as directed by management
Adheres to loss prevention policies and procedures
Participates in walk-throughs, communicates successes and opportunities
Serves as leader on duty as needed
Adheres to organizational Code of Conduct

Qualifications

Must be at least 20 years of age
Previous retail experience preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: