Guest Lead

standoutforgood

Charlottesville (VA)

On-site

USD 36,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. is seeking a Guest Lead at our Charlottesville store to drive exceptional guest service, uphold visual standards, and coach associates on brand standards.

This role reports to Store Leadership and supports daily operations with accountability and a positive, collaborative culture. You will lead by example, manage opening/closing procedures, and ensure compliance with loss prevention and code of conduct while maintaining a welcoming store environment and on-brand

Qualifications

Must be at least 20 years of age.
Previous retail experience preferred.
Physically able to perform tasks including standing, walking, and lifting up to 30 pounds.

Responsibilities

Consistently delivers an exceptional guest experience.
Consistently adheres to Stand Out For Good guest service standards.
Acts as a positive role model, contributes to a culture of teamwork.
Coaches associates on guest interactions, recognizes great performance.
Demonstrates accountability and ownership of behaviors and results.
Embraces feedback and uses it to drive positive change.
Embraces change, leads through conflict and treats others with respect.
Maintains a clean and presentable store environment.
Assists in the construction of merchandising and window displays.
Represents the brand well by adhering to dress and grooming standards.
Completes opening/closing procedures as directed by management.
Adheres to loss prevention policies and procedures.
Participates in walk-throughs, communicates successes and opportunities.
Serves as leader on duty as needed.
Adheres to organizational Code of Conduct

Skills

Leadership

Coaching

Communication

Guest service

Job description

129 - The Shops at Stonefield - Charlottesville, VA

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". Those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

Competitive base pay
Paid Volunteer Time
Paid Time Off
Generous associate discount
401k with company match
Advancement opportunities

Primary Responsibilities

Consistently delivers an exceptional guest experience
Consistently adheres to Altar'd State's guest service standards
Acts as a positive role model, contributes to a culture of teamwork
Coaches associates on guest interactions, recognizes great performance
Demonstrates accountability and ownership of behaviors and results
Embraces feedback and uses it to drive positive change
Embraces change, leads through conflict and treats others with respect
Maintains a clean and presentable store environment
Assists in the construction of merchandising and window displays
Represents the brand well by adhering to dress and grooming standards
Completes opening/closing procedures as directed by management
Adheres to loss prevention policies and procedures
Participates in walk-throughs, communicates successes and opportunities
Serves as leader on duty as needed
Adheres to organizational Code of Conduct

Qualifications

Must be at least 20 years of age
Previous retail experience preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: