Guest-Focused Shift Leader | Operations & Team Mentor

Burger King Corporation; New Haven (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision Insurance

Paid time off

Career development

Job summary

Burger King is seeking a Restaurant Shift Leader to guide store operations during shifts, deliver exceptional guest service, supervise team members, and ensure adherence to brand standards. You will handle cash procedures, assist with training, and collaborate with the Management Team to execute the business plan.

Applicants should have experience in fast food, strong communication skills in English (Spanish helpful), and a willingness to learn all restaurant operations.

Qualifications

• Must be at least 18 years old and have a High school diploma or equivalent.
• Previous fast food restaurant experience required.
• Strong leadership and communication skills with English; Spanish helpful.
• Good reading, writing, math and computer/POS skills are expected.

Responsibilities

• Oversee all restaurant activities during shift to ensure smooth operations.
• Supervise staff, train others, and maintain brand standards for service, food, and safety.
• Interact with guests, resolve concerns, and uphold exceptional guest service.
• Manage sales and labor tracking within POS/Rackson systems and ensure cash handling procedures.
• Follow labor laws, cost controls, and resource utilization guidelines.
• Lead with empathy and teamwork; develop talent for future roles.
• Work hands-on when needed and support management in executing the business plan.

Skills

Leadership

Customer service

Communication

Bilingual English/Spanish

Cash handling

Team supervision

Education

High school diploma or equivalent

Restaurant management experience

Tools

POS systems

Cash handling software

Job description

Burger King is seeking a Restaurant Shift Leader to guide store operations during shifts, deliver exceptional guest service, supervise team members, and ensure adherence to brand standards. You will handle cash procedures, assist with training, and collaborate with the Management Team to execute the business plan.

Applicants should have experience in fast food, strong communication skills in English (Spanish helpful), and a willingness to learn all restaurant operations.