Guest-Focused Service Assistant — Flexible Hours

P.F. Chang's China Bistro, Inc.; United States; On-site; USD 9,600 - 12,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Discounted meals

Referral program

Team member discounts

Holiday closures

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Job summary

The Busser, Runner, or Service Assistant at P.F. Chang's China Bistro, Inc. handles dine-in and takeout, cleans and staffs tables, and supports catering orders.

You will deliver an exceptional guest experience with attention to timing and accuracy. Training is provided to all team members, with opportunities to grow within the restaurant group. Responsibilities include guiding guests through orders, ensuring order accuracy at pickup or delivery, and maintaining sanitation and station readiness

Qualifications

• Previous experience is not required - we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, POS system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler's Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Responsibilities

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest's questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests' expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed.
• Also, removes bus tubs from the bar to kitchen dishwasher station
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Skills

Customer service

Multitasking

Teamwork

Communication

Tools

POS system

Job description

The Busser, Runner, or Service Assistant at P.F. Chang's China Bistro, Inc. handles dine-in and takeout, cleans and staffs tables, and supports catering orders.

You will deliver an exceptional guest experience with attention to timing and accuracy. Training is provided to all team members, with opportunities to grow within the restaurant group. Responsibilities include guiding guests through orders, ensuring order accuracy at pickup or delivery, and maintaining sanitation and station readiness