Guest-Focused Server | Upsell & Service Expert

Anchor Point Management Group; Brownsburg (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Buffalo Wild Wings in Brownsburg, IN is hiring Servers (Front-of-House Team Members). You will greet guests, take orders, upsell, and ensure a high-quality dining experience with precise payment processing.

Ideal candidates demonstrate superior customer service, strong communication, and a calm, proactive approach to busy service periods while upholding RAS guidelines and BWW policies.

Qualifications

• Superior customer service and hospitality required.
• Excellent verbal communication and interaction with guests.
• Strong time management and attention to detail; able to take direction and support team objectives.
• Basic math skills and ability to handle money; familiarity with POS systems.
• Conflict management and high emotional intelligence to resolve guest issues.
• Knowledge of RAS procedures and related laws and policies.

Responsibilities

• Greet Guests and create a welcoming, upbeat experience.
• Take food and drink orders accurately and efficiently.
• Recommend menu items, beverages, and promotions to guests.
• Deliver food and drinks with quality and courtesy.
• Process payments and handle transactions accurately.
• Check in with Guests and provide attentive service throughout their visit.
• Work closely with the team to keep the dining room running smoothly.

Skills

Superior customer service

Hospitality skills

Verbal communication

Time management

Attention to detail

Cash handling

Conflict management

RAS knowledge

Teamwork

Menu knowledge

Upselling

POS familiarity

Emotional intelligence

Tools

POS systems

Job description

Buffalo Wild Wings in Brownsburg, IN is hiring Servers (Front-of-House Team Members). You will greet guests, take orders, upsell, and ensure a high-quality dining experience with precise payment processing.

Ideal candidates demonstrate superior customer service, strong communication, and a calm, proactive approach to busy service periods while upholding RAS guidelines and BWW policies.