Guest-Focused Server for Elegant Hotel Dining

Shamin Hotels, Inc.; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels in Virginia Beach seeks a Restaurant Server to provide warm, attentive service and ensure a positive dining experience for guests.

You will take orders, serve food and beverages, upsell specials, and maintain guest satisfaction while collaborating with kitchen and bar staff. This on-site role offers opportunities for advancement with a growing hotel portfolio; prior hospitality experience preferred.

Qualifications

• Experience in front-of-house customer service.
• Excellent communication and a friendly demeanor.
• Ability to upsell and handle payments.

Responsibilities

• Greeting Guests: Welcome guests to the restaurant in a friendly and welcoming manner, and escort them to their tables.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including food and beverage options, specials, and promotions, and be able to provide recommendations to guests as needed.
• Order Taking: Take food and beverage orders from guests accurately and efficiently, ensuring special requests or dietary restrictions are noted and communicated to the kitchen staff.
• Serving: Serve food and beverages to guests in a timely and professional manner, ensuring accuracy and presentation standards are met.
• Upselling: Utilize suggestive selling techniques to promote additional menu items, specials, or beverages to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of assigned tables and dining areas throughout the meal service.
• Guest Interaction: Engage with guests in a courteous and attentive manner, addressing any questions or concerns they may have and ensuring their needs are met throughout their dining experience.
• Billing and Payment: Present bills to guests, process payments accurately, and handle cash and credit card transactions following established procedures.
• Teamwork: Collaborate with kitchen staff, bartenders, and other restaurant team members to ensure smooth operations and excellent service.

Skills

Guest service

Teamwork

Communication

Job description

Shamin Hotels in Virginia Beach seeks a Restaurant Server to provide warm, attentive service and ensure a positive dining experience for guests.

You will take orders, serve food and beverages, upsell specials, and maintain guest satisfaction while collaborating with kitchen and bar staff. This on-site role offers opportunities for advancement with a growing hotel portfolio; prior hospitality experience preferred.