Guest-Focused Room Service Attendant

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 8,500 - 12,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan with company match

Paid time off

Job summary

Shamin Hotels in Virginia Beach, VA is looking for a Room Service Attendant to deliver in-room dining with accuracy and courtesy. You will take orders, know the menu, and ensure guest satisfaction while processing payments and maintaining cleanliness of service areas.

Join a team that emphasizes service excellence and offers benefits such as health and dental insurance, paid time off, and a 401K plan with company matching.

Qualifications

• Hospitality or customer service experience preferred but not required.
• A positive attitude and willingness to learn are essential.
• Ability to stand/walk for long periods and lift trays up to a reasonable weight.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver food and beverages to guest rooms promptly and courteously.
• 2.5
• Have a thorough understanding of the room service menu and promotions.
• Take room service orders by phone or room system and record guest preferences.
• Upsell additional items to enhance guest experience and sales.
• Set up trays and dining utensils in guest rooms for a complete dining experience.
• Double-check orders for accuracy and note any dietary restrictions.
• Process payments via cash, card, or room charges following procedures.
• Maintain cleanliness and organization of room service area and carts.

Skills

Team collaboration

Customer service

Communication skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Shamin Hotels in Virginia Beach, VA is looking for a Room Service Attendant to deliver in-room dining with accuracy and courtesy. You will take orders, know the menu, and ensure guest satisfaction while processing payments and maintaining cleanliness of service areas.

Join a team that emphasizes service excellence and offers benefits such as health and dental insurance, paid time off, and a 401K plan with company matching.