Hotel Restaurant Server | Flexible Hours & Growth

Shamin Hotels Master; Richmond (VA); On-site; USD 8,808 - 12,544; Full time

Job summary

Shamin Hotels in Richmond, VA is seeking a Restaurant Server to deliver exceptional guest service and a positive dining experience. You will take orders, serve meals and beverages, and attend to guests' needs in a courteous, efficient manner.

Ideal candidates bring a friendly hospitality mindset, a willingness to learn, and flexibility to work evenings, weekends, and holidays. Training is provided, with opportunities to grow within our expanding portfolio of hotels.

Qualifications

• Customer service oriented with focus on guest satisfaction.
• Strong communication with guests and team members.
• Accurate order taking and handling transactions.
• Collaborative team player in a fast-paced restaurant.
• Flexible availability including evenings, weekends, and holidays.
• Able to stand/walk for extended periods and lift trays.

Responsibilities

• Greeting Guests: Welcome guests to the restaurant in a friendly and welcoming manner, and escort them to their tables.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including food and beverage options, specials, and promotions, and be able to provide recommendations to guests as needed.
• Order Taking: Take food and beverage orders from guests accurately and efficiently, ensuring special requests or dietary restrictions are noted and communicated to the kitchen staff.
• Serving: Serve food and beverages to guests in a timely and professional manner, ensuring accuracy and presentation standards are met.
• Upselling: Utilize suggestive selling techniques to promote additional menu items, specials, or beverages to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of assigned tables and dining areas throughout the meal service.
• Guest Interaction: Engage with guests in a courteous and attentive manner, addressing any questions or concerns they may have and ensuring their needs are met throughout their dining experience.
• Billing and Payment: Present bills to guests, process payments accurately, and handle cash and credit card transactions following established procedures.
• Teamwork: Collaborate with kitchen staff, bartenders, and other restaurant team members to ensure smooth operations and excellent service.

Skills

Customer focus

Communication skills

Attention to detail

Team player

Flexibility

Stamina

Job description

Shamin Hotels in Richmond, VA is seeking a Restaurant Server to deliver exceptional guest service and a positive dining experience. You will take orders, serve meals and beverages, and attend to guests' needs in a courteous, efficient manner.

Ideal candidates bring a friendly hospitality mindset, a willingness to learn, and flexibility to work evenings, weekends, and holidays. Training is provided, with opportunities to grow within our expanding portfolio of hotels.