Guest Room Dining Associate

Shamin Hotels; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Pet Insurance

Gym Membership Discounts

Paid Time Off

Paid Holidays

Discounts on Tickets, Rental Cars & At

Shoes/Footwear Discounts

401K plan

Employee Discounts at Shamin Hotels

Job summary

Shamin Hotels is seeking a Room Service Attendant to provide exceptional in-room dining experiences for guests in our Virginia Beach properties. You will deliver orders, know the menu, interact with guests, take orders, and promote specials while maintaining cleanliness and service standards.

The role emphasizes teamwork, guest satisfaction, and accurate payment processing, with opportunities for growth within our expanding hotel portfolio.

Responsibilities

• Order Delivery: Deliver food and beverage orders to guest rooms in a timely and professional manner, ensuring accuracy and presentation standards are maintained.
• Menu Knowledge: Have a thorough understanding of the room service menu offerings, including food options, beverage selections, and special promotions.
• Guest Interaction: Interact with guests in a friendly and courteous manner while delivering orders, addressing any questions or concerns they may have, and ensuring their satisfaction.
• Order Taking: Take room service orders over the phone or through the hotel's ordering system, accurately recording guest preferences and special requests.
• Up-selling: Utilize suggestive selling techniques to promote additional menu items or special offerings to enhance the guest experience and increase sales.
• Service Setup: Set up trays and dining utensils in guest rooms, ensuring all necessary items are provided for a complete dining experience.
• Order Accuracy: Double-check orders before delivery to ensure accuracy and completeness, and verify any special dietary requirements or allergy information provided by guests.
• Payment Processing: Process payment for room service orders, including cash, credit card, or room charge transactions, following established procedures.
• Cleanliness and Organization: Maintain cleanliness and organization of the room service area, including storage areas, service carts, and equipment, following sanitation and safety standards.

Job description

Shamin Hotels is seeking a Room Service Attendant to provide exceptional in-room dining experiences for guests in our Virginia Beach properties. You will deliver orders, know the menu, interact with guests, take orders, and promote specials while maintaining cleanliness and service standards.

The role emphasizes teamwork, guest satisfaction, and accurate payment processing, with opportunities for growth within our expanding hotel portfolio.