Guest-Focused Security & Safety Officer – Hawaii Resort

fourseasons; Kailua (HI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Hourly rate $30.58

On-site Physical Therapist

Gym access (24/7)

Holiday, Vacation & Sick pay

Robust Benefit Plan

401K match

Uniform provided

Free employee meals

Complimentary stays at Four Seasons

Training and Development

Employee recognition

Job summary

Four Seasons Resort Hualālai is seeking a Security Safety Officer to patrol the property, maintain a visible, reassuring presence, and ensure guest and staff safety. You will respond to incidents, assist guests, and uphold resort standards with discretion and integrity.

The role requires a high school diploma or equivalent, a valid Hawaii Guard Card, and current First Aid/CPR/AED certifications. Expect collaborative teamwork and opportunities for growth within a luxury resort environment.

Qualifications

• High school diploma or equivalent, with prior security experience preferred.
• Valid State Hawaii Guard Card.
• Current First Aid, CPR, and AED certification.
• Strong communication skills and composure.
• Physical stamina to stand and move around the resort.
• Collaborative mindset and commitment to Four Seasons’ standards.

Responsibilities

• Create a safe and welcoming environment by actively patrolling the resort and maintaining a visible, reassuring presence.
• Deliver exceptional guest service while monitoring and managing access to ensure the security of our property.
• Respond promptly and professionally to incidents, alarms, and emergencies with sound judgment and care.
• Support our guests and team members by providing assistance, answering questions, and offering clear, helpful information.
• Document daily activities and any incidents with accuracy and attention to detail.
• Uphold resort policies and standards with respect, professionalism, and discretion.
• Provide basic first aid and emergency response when needed.
• Collaborate with colleagues across departments to ensure a seamless and safe guest experience.

Skills

Patrolling

Guest service

Communication

First aid

Discretion

Teamwork

Education

High school diploma

Job description

Four Seasons Resort Hualālai is seeking a Security Safety Officer to patrol the property, maintain a visible, reassuring presence, and ensure guest and staff safety. You will respond to incidents, assist guests, and uphold resort standards with discretion and integrity.

The role requires a high school diploma or equivalent, a valid Hawaii Guard Card, and current First Aid/CPR/AED certifications. Expect collaborative teamwork and opportunities for growth within a luxury resort environment.