Luxury Resort Security & Guest Experience Officer

fourseasons; Hawaii; On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Hourly Rate $30.58

On-site Physical Therapist

24-hour gym access

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Resort Hualalai is seeking a dedicated Security Safety Officer to embody our values of respect, integrity, and care. You will actively patrol the resort to create a safe, welcoming environment, manage access to protect the property, and respond to incidents with professional judgment.

The role requires a strong service mindset, Hawaii Guard Card, first aid certifications, and the ability to work collaboratively across departments to ensure exceptional guest experiences.

Qualifications

• High school diploma or equivalent; prior security experience preferred.
• Valid Hawaii Guard Card.
• Current First Aid, CPR, and AED certification.
• Strong communication skills and the ability to stay calm in all situations.
• Physical stamina to stand, walk, and move around the resort.

Responsibilities

• Create a safe and welcoming environment by patrolling the resort and maintaining a visible presence.
• Monitor and manage access to ensure the security of our property.
• Respond promptly and professionally to incidents, alarms, and emergencies.
• Assist guests and team members with information and help as needed.
• Document daily activities and incidents with accuracy and detail.
• Uphold resort policies with respect and discretion.
• Provide basic first aid and emergency response when needed.
• Collaborate with colleagues across departments for a seamless guest experience.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Valid Hawaii Guard Card

First Aid, CPR & AED certification

Tools

Security procedures

Surveillance protocols

Job description

Four Seasons Resort Hualalai is seeking a dedicated Security Safety Officer to embody our values of respect, integrity, and care. You will actively patrol the resort to create a safe, welcoming environment, manage access to protect the property, and respond to incidents with professional judgment.

The role requires a strong service mindset, Hawaii Guard Card, first aid certifications, and the ability to work collaboratively across departments to ensure exceptional guest experiences.