Guest-Focused Security Officer — Hospitality

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Benefits for 25+ hours per week (med,牙

Paid time off eligibility for 32+ hrs

Dynamic, fast-paced hospitality

Job summary

The Global Ambassador in Phoenix is seeking a Security Officer to protect guests and property across the hotel’s premises. You will patrol, monitor access points, and enforce policies while delivering exceptional guest service in a fast-paced hospitality setting.

Ideal candidates bring hospitality security experience, strong communication and incident-response skills, and a professional presence. Shifts include evenings and weekends, with comprehensive benefits for eligible team members.

Qualifications

• Must have reliable communication and reporting skills.
• Knowledge of incident response protocols.
• Strong customer service orientation.
• De-escalation and restraint abilities are a plus.
• Professional appearance and integrity are essential.
• Ability to stand and walk for long periods during varied shifts.

Responsibilities

• Patrol hotel premises and respond to incidents and requests.
• Monitor surveillance cameras and access points.
• Enforce hotel policies, maintain order, and address disturbances.
• Respond to and document accidents, safety hazards, and security breaches.
• Provide excellent customer service by assisting guests.
• Investigate suspicious activity and trespassing.
• Cooperate with local authorities regarding security matters.
• Perform security checks and maintain records.

Skills

Communication skills

Incident response

Customer service

De-escalation techniques

Professional appearance

Stamina for shifts

Hospitality security

Job description

The Global Ambassador in Phoenix is seeking a Security Officer to protect guests and property across the hotel’s premises. You will patrol, monitor access points, and enforce policies while delivering exceptional guest service in a fast-paced hospitality setting.

Ideal candidates bring hospitality security experience, strong communication and incident-response skills, and a professional presence. Shifts include evenings and weekends, with comprehensive benefits for eligible team members.