Security Officer — Hospitality Security & Guest Service

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

The Global Ambassador Hotel in Phoenix, AZ, seeks a security officer to patrol premises, monitor cameras and access points, enforce hotel policies and respond to incidents while delivering courteous guest service.

Created through a global lens with six dining experiences, a luxe wellness center, and MICHELIN recognition, this 141‑room property values vigilance, professionalism, and teamwork. Prior hospitality security is preferred; ability to stand long hours required.

Qualifications

• Must be able to work Thursday, Friday, Saturday, 4:30PM-12:30AM
• Previous security experience in hospitality preferred
• Knowledge of incident response protocols
• Strong communication, reporting, and customer service skills
• Ability to stand/walk for long periods and work varied shifts
• De-escalation, self-defense, and restraint tactics a plus
• Professional appearance and integrity are crucial

Responsibilities

• Patrol hotel premises and respond to incidents and requests
• Monitor surveillance cameras and access points
• Enforce hotel policies, maintain order, and address disturbances
• Respond to and document accidents, safety hazards, and security breaches
• Provide excellent customer service by assisting guests
• Investigate suspicious activity and trespassing
• Cooperate with local authorities regarding security matters
• Perform security checks and maintain records

Skills

Security procedures

Incident reporting

Guest service

De-escalation

Job description

The Global Ambassador Hotel in Phoenix, AZ, seeks a security officer to patrol premises, monitor cameras and access points, enforce hotel policies and respond to incidents while delivering courteous guest service.

Created through a global lens with six dining experiences, a luxe wellness center, and MICHELIN recognition, this 141‑room property values vigilance, professionalism, and teamwork. Prior hospitality security is preferred; ability to stand long hours required.