On-Call Hotel Security & Guest Safety Agent

Balboa Bay Resort & Club; Newport Beach (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

Balboa Bay Resort & Club in Newport Beach, CA is seeking an Entry Level Security Officer to safeguard hotel property, guests and team members. You will patrol the property, respond to incidents, document events and support loss prevention efforts.

The role involves monitoring security systems, assisting with investigations, and maintaining daily records. A Guard Card is required and strong communication skills are essential for excellent guest service.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to speak, read, write and understand English.
• Current Guard Card required.
• May require valid driver’s license.

Responsibilities

• Patrols Balboa Bay Resort property to ensure guest and team member safety and protect assets.
• Investigates, records and reports accidents or incidents and coordinates with authorities as needed.
• Maintains records, monitors cameras, maintains shift logs and completes required paperwork.
• Manages key control policies and related investigations; assists with lock programming.
• Responds to emergencies, communicates with management, and coordinates safety measures during incidents.

Skills

Customer service

Communication

Attention to detail

Problem solving

English proficiency

Education

High school diploma/GED

Guard Card

Job description

Balboa Bay Resort & Club in Newport Beach, CA is seeking an Entry Level Security Officer to safeguard hotel property, guests and team members. You will patrol the property, respond to incidents, document events and support loss prevention efforts.

The role involves monitoring security systems, assisting with investigations, and maintaining daily records. A Guard Card is required and strong communication skills are essential for excellent guest service.