Guest-Focused Retail Associate at Lake Tahoe Resort

Discovery Land Company; California; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employer-sponsored 401k

Employee meals and recognition

Professional development opportunities

Work-Family culture

Job summary

Discovery Land Company is seeking a Retail Associate at Lake Tahoe, CA, located at Homewood Mountain & Lake Club. The role focuses on delivering exceptional guest service and guiding guests to products that fit their needs, while maintaining knowledge of merchandise and resort services.

The Retail Associate will engage guests, support sales through suggestive selling, and uphold professional standards in a fast-paced, hospitality-driven environment.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience in hospitality, ski resorts, or a related field is preferred.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Welcome, greet, and engage guests in a friendly and professional manner.
• Assist guests in identifying and selecting products based on their needs and preferences.
• Maintain knowledge of merchandise, resort products, promotions, pricing, and services.
• Proactively offer assistance, information, and solutions to guests.
• Respond to questions and resolve complaints promptly and professionally.
• Maintain proficiency with resort sales, processing, and database platforms (RTP) and troubleshoot basic system functions.
• Ensure the Retail Shop is maintained per the Department Operating Plan.
• Assist with merchandising, stocking, inventory organization, and product presentation.
• Snow removal as required.
• Other duties as assigned.

Skills

Customer service

Communication

Office software

RTP experience

Hospitality experience

Tools

RTP

Microsoft Office

Job description

Discovery Land Company is seeking a Retail Associate at Lake Tahoe, CA, located at Homewood Mountain & Lake Club. The role focuses on delivering exceptional guest service and guiding guests to products that fit their needs, while maintaining knowledge of merchandise and resort services.

The Retail Associate will engage guests, support sales through suggestive selling, and uphold professional standards in a fast-paced, hospitality-driven environment.