Guest-Focused Resort Security Officer

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Security Officer responsible for guest, employee, and asset safety, and for acting as a visible deterrent to crime and policy violations.

The role requires a friendly, professional demeanor with a strong guest‑focussed mindset; duties include greeting guests, documenting visitors, responding to incidents, providing first aid when needed, and patrolling the property.

Qualifications

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.
• Must have a valid driver’s license.

Responsibilities

• Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly

Skills

Customer service

Communication skills

Guest protection mindset

Job description

Holiday Inn Club Vacations Incorporated in Orlando, FL is seeking a Security Officer responsible for guest, employee, and asset safety, and for acting as a visible deterrent to crime and policy violations.

The role requires a friendly, professional demeanor with a strong guest‑focussed mindset; duties include greeting guests, documenting visitors, responding to incidents, providing first aid when needed, and patrolling the property.