Guest-Focused Resort Security Officer

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Hourly rate $30.58

On-site Physical Therapist

Gym access 24/7

Holiday, vacation & sick pay

Robust benefits plan

Company match 401K

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Resort Hualālai is seeking a Security Safety Officer to help create a safe, welcoming environment across the resort. You will actively patrol, monitor access, and respond to incidents with discretion and care.

The role emphasizes service, collaboration, and commitment to Four Seasons’ standards, with First Aid and emergency response training required, and Hawaii guard credentials preferred.

Qualifications

• High school diploma or equivalent, with prior security experience preferred.
• Valid State of Hawaii Guard Card.
• Current First Aid, CPR, and AED certification.
• Strong communication skills with the ability to remain calm and composed in all situations.
• Sound judgment, integrity, and a proactive approach to problem-solving.
• Physical stamina to stand, walk, and move throughout the resort for extended periods.
• A collaborative mindset and commitment to upholding Four Seasons’ standards of excellence.

Responsibilities

• Create a safe and welcoming environment by actively patrolling the resort and maintaining a visible, reassuring presence
• Deliver exceptional guest service while monitoring and managing access to ensure the security of our property
• Respond promptly and professionally to incidents, alarms, and emergencies with sound judgment and care
• Support our guests and team members by providing assistance, answering questions, and offering clear, helpful information
• Document daily activities and any incidents with accuracy and attention to detail
• Uphold resort policies and standards with respect, professionalism, and discretion
• Provide basic first aid and emergency response when needed
• Collaborate with colleagues across departments to ensure a seamless and safe guest experience

Skills

Strong communication

Service mindset

Collaboration

Calm under pressure

Education

High school diploma or equivalent

Job description

Four Seasons Resort Hualālai is seeking a Security Safety Officer to help create a safe, welcoming environment across the resort. You will actively patrol, monitor access, and respond to incidents with discretion and care.

The role emphasizes service, collaboration, and commitment to Four Seasons’ standards, with First Aid and emergency response training required, and Hawaii guard credentials preferred.