Guest-Facing Front Desk Agent - Room Discounts & On-Demand Pay

General Hotels Corporation; Jasper (IN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Company Paid Telemedicine

401(k) with Company Match

Earned Wage Access ('On-Demand Pay')

Hotel Room Discounts

Generous Time Off Package

Job summary

General Hotels Corporation is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/check-outs, and respond to inquiries with professionalism. The role emphasizes accuracy, guest satisfaction, and collaboration with hotel teams to deliver excellent service in a fast-paced environment.

Ideal candidates bring customer service experience, strong communication, and a professional appearance. Flexibility to work weekends and holidays supports our hospitality-focused culture and

Qualifications

• Experience in customer service is required.
• Hotel or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

Skills

Communication skills

Customer service

Hospitality experience

Multitasking

Organizational skills

Attention to detail

Job description

General Hotels Corporation is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/check-outs, and respond to inquiries with professionalism. The role emphasizes accuracy, guest satisfaction, and collaboration with hotel teams to deliver excellent service in a fast-paced environment.

Ideal candidates bring customer service experience, strong communication, and a professional appearance. Flexibility to work weekends and holidays supports our hospitality-focused culture and