Guest-Focused Housekeeping Supervisor & Team Coach

IHG Hotels; Los Angeles (CA); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical/dental/vision insurance

401k

Résumé du poste

IHG Hotels is seeking a top-level supervisor for the Housekeeping Department in Los Angeles. You’ll lead a small team of housekeeping and laundry staff, ensuring high standards across guest rooms, suites, and public areas.

Daily duties include supervising operations, mentoring staff, and coordinating with other departments to deliver guest satisfaction. You will train and guide the team on safety and compliance, schedule shifts, and handle guest requests and issues with diplomacy to uphold IHG’s

Qualifications

• High school diploma or equivalent with some supervisory training/experience.
• Fluency in English; a second language is a plus.
• Excellent interpersonal skills.

Responsabilités

• Supervising housekeeping and laundry operations to maintain high standards.
• Check public areas and guest rooms for cleanliness and maintenance; advise on improvements.
• Perform basic housekeeping tasks as needed to ensure guest satisfaction.
• Handle complaints and special requests to achieve guest satisfaction.
• Manage staffing, plan and assign work, and provide coaching and feedback.
• Educate staff on safety regulations and ensure tools/equipment are provided.

Connaissances

English Fluency

Interpersonal Skills

Hospitality Enthusiasm

Formation

High School Diploma

Description du poste

IHG Hotels is seeking a top-level supervisor for the Housekeeping Department in Los Angeles. You’ll lead a small team of housekeeping and laundry staff, ensuring high standards across guest rooms, suites, and public areas.

Daily duties include supervising operations, mentoring staff, and coordinating with other departments to deliver guest satisfaction. You will train and guide the team on safety and compliance, schedule shifts, and handle guest requests and issues with diplomacy to uphold IHG’s