Assistant Housekeeping Manager: Guest Experience Leader

Hilton Universal/Los Angeles; Los Angeles (CA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

401(k) with company matching

Complimentary Employee Meals

Exclusive worldwide Hilton employee旅行要

Job summary

Hilton Universal/Los Angeles is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations for guest rooms and public areas. This hands‑on leader coaches staff, prioritizes tasks by occupancy and events, and ensures top‑notch guest experiences aligned with brand standards.

The role collaborates with cross‑functional teams, manages staffing and training, and supports budgeting and cost controls to sustain quality and efficiency in a high‑volume hotel setting.

Qualifications

• Minimum 2–3 years of progressive housekeeping leadership experience in a hotel environment.
• Strong leadership and coaching abilities with a focus on guest satisfaction.

Responsibilities

• Assist leadership in planning, directing, and managing daily housekeeping operations.
• Set department priorities based on occupancy and events.
• Lead, coach, and develop team members; manage onboarding and performance.
• Oversee staffing, scheduling, and labor productivity to meet financial objectives.
• Ensure brand standards, safety, and quality across rooms and public areas.

Skills

Leadership

Guest service

Communication

Staff development

Adaptability

Education

High school diploma

Tools

PEP/OnQ PMS

Job description

Hilton Universal/Los Angeles is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations for guest rooms and public areas. This hands‑on leader coaches staff, prioritizes tasks by occupancy and events, and ensures top‑notch guest experiences aligned with brand standards.

The role collaborates with cross‑functional teams, manages staffing and training, and supports budgeting and cost controls to sustain quality and efficiency in a high‑volume hotel setting.