Security Officer (Part- time)

Sonesta Hotels International Corporation in; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Security Officer to help protect guests, employees, visitors, and hotel property while delivering professional hospitality. The role suits someone who stays calm under pressure, is observant, and passionate about safety and guest service.

You will patrol, monitor, and respond to incidents, while coordinating with hotel leadership to support seamless operations and guest satisfaction.

Qualifications

• Experience in security or hospitality preferred.
• Strong communication and guest-service orientation.
• Ability to stay calm under pressure and respond quickly to incidents.

Responsibilities

• Patrol hotel property and public areas to maintain a safe, welcoming environment.
• Monitor activity and security systems; respond to safety concerns promptly.
• Assist guests and team members with directions and safety questions.
• Document incidents and update security logs per procedures.
• Coordinate with Front Office, Engineering, and Housekeeping to support operations.

Skills

Communication skills

Interpersonal skills

Problem solving

Calm under pressure

Guest service

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What this role is all about

Creating exceptional guest experiences starts with helping guests and team members feel safe, welcomed, and supported at all times. As a Security Officer, you'll help protect guests, employees, visitors, and hotel property while delivering professional, service-focused hospitality throughout the hotel.

This role is perfect for someone who stays calm under pressure, enjoys helping people, and thrives in a fast-paced hospitality environment.

If you're dependable, observant, and passionate about hospitality and safety - we'd love to meet you.

What you'll be doing

What you'll be doing

• Patrol hotel property, public areas, entrances, parking areas, and operational spaces to help maintain a safe and welcoming environment for guests and team members.
• Monitor hotel activity, guest interactions, operational areas, and security systems to identify and respond to safety or security concerns promptly and professionally.
• Respond to guest concerns, emergencies, alarms, disturbances, accidents, and operational incidents according to hotel procedures and safety standards.
• Assist guests, visitors, and team members with directions, property access, safety concerns, and general hospitality support as needed.
• Monitor surveillance systems, access control systems, radios, and operational security equipment throughout shifts.
• Maintain accurate incident reports, daily activity logs, operational updates, and security documentation according to hotel procedures.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, weather events, and operational disruptions as required .
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support VIP arrivals, conferences, weddings, group business, and special events as needed.
• Follow hotel operational procedures, OSHA regulations, fire safety standards, and company security policies at all times .
• Help foster a safe, welcoming, professional, and guest-focused atmosphere aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

What great looks like

• Previous security, hospitality, hotel operations, law enforcement, military, emergency response, or guest service experience preferred.
• Strong communication , interpersonal, and problem-solving skills with a calm and professional presence.
• Ability to remain composed and make sound decisions during emergency or high-pressure situations.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on safety, operational awareness, and guest satisfaction.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and hotel safety practices preferred.
• Positive attitude with a dependable, service-focused, and team-oriented mindset.
• CPR, First Aid, AED, security certifications, or law enforcement training preferred where applicable.
• Flexible availability including evenings, overnight shifts, weekends, holidays, and operational coverage as needed.
• A passion for hospitality, teamwork, professionalism, guest engagement, and creating safe and welcoming guest experiences.

This position is scheduled to work Sunday through Monday from 3:00 PM to 11:00 PM. Please note that all schedules are subject to change based on the hotel's operational needs.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.