Guest-Focused Hotel Maintenance Technician

Extended Stay America; Roanoke (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offeringDiscount

Job summary

Extended Stay America in Roanoke, VA is seeking a Maintenance Technician to keep guest rooms and property in pristine condition and to support a safe, welcoming environment for guests and associates. You will perform preventive maintenance, respond to work orders, and assist with cleaning and basic repairs as outlined by management.

Strong attention to detail, ability to work with minimal supervision, and commitment to guest satisfaction are essential.

Qualifications

• Read and speak English proficiently and interact with guests, associates and outside vendors.
• Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
• Write routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use units of measurement for weight, volume and distance.
• Apply good judgment at all times.
• Assist with resolving guest issues in accordance with company policies.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Works with minimal supervision while performing all essential duties to satisfaction and within company standards.
• Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures.
• Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition.
• Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder.
• Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder.
• Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards.
• Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log.
• Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards.
• Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily.

Skills

Customer service

English proficiency

Safety awareness

Maintenance planning

Problem solving

Team collaboration

Education

High School Diploma or GED

Job description

Extended Stay America in Roanoke, VA is seeking a Maintenance Technician to keep guest rooms and property in pristine condition and to support a safe, welcoming environment for guests and associates. You will perform preventive maintenance, respond to work orders, and assist with cleaning and basic repairs as outlined by management.

Strong attention to detail, ability to work with minimal supervision, and commitment to guest satisfaction are essential.