Guest-Focused Front Desk Agent: Check-In & Service

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent for the Hana-Maui Resort to warmly welcome guests and manage the check-in process. You will communicate hotel services and promotions, handle payments, and respond to guest inquiries to enhance the guest experience.

The role requires excellent verbal and written communication, and full availability including evenings, weekends, and holidays to meet hotel demand.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be able to provide full availability including evenings, weekends and holidays.

Responsibilities

• Greet guests and complete the registration process.
• Explain hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Support management with any additional tasks as assigned.

Skills

Verbal communication

Written communication

Availability flexibility

Job description

Hyatt Hotels Corporation is seeking a Front Office Agent for the Hana-Maui Resort to warmly welcome guests and manage the check-in process. You will communicate hotel services and promotions, handle payments, and respond to guest inquiries to enhance the guest experience.

The role requires excellent verbal and written communication, and full availability including evenings, weekends, and holidays to meet hotel demand.