Guest-Focused Food & Beverage Server (Part-Time)

Gila-River-Gaming-Enterprises; Chandler (AZ); On-site; USD 14,000 - 20,000; Part time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ is hiring a part-time Food & Beverage Service team member on-site. The role pays $12.15 per hour plus tips and requires strong guest service skills in a fast-paced setting.

The successful candidate will answer questions about the menu, maintain knowledge of offerings, and uphold policies. A high school diploma and hospitality experience are preferred, with required trainings provided.

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, BBP and other trainings.
• GILA WAY: Greet, Interact, Listen, Appreciate.
• Excellent guest service skills, strong telephone etiquette, and ability to follow up with minimal supervision.
• Ability to work well with guests and team members.
• Knowledge of Enterprise Policies and regulations within a year.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriately and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills

Guest service

Telephone etiquette

Communication skills

Teamwork

Multitasking

GILA WAY adherence

Education

High school diploma or equivalent

Job description

Wild Horse Pass Resort and Casino in Chandler, AZ is hiring a part-time Food & Beverage Service team member on-site. The role pays $12.15 per hour plus tips and requires strong guest service skills in a fast-paced setting.

The successful candidate will answer questions about the menu, maintain knowledge of offerings, and uphold policies. A high school diploma and hospitality experience are preferred, with required trainings provided.