Guest-Focused Fast-Casual Associate

Workstream; Carpentersville (IL); On-site; USD 16,531 - 22,041; Full time

Job summary

Potbelly Sandwich Shop is seeking a Company Associate to deliver fast, friendly service and high-quality food in a clean, inviting environment. As the primary customer contact, you will prepare sandwiches, salads, soups and desserts per our recipe standards and ensure safety and hygiene throughout every shift.

You will restock stations, operate the cash register, handle catering orders, and maintain a positive, energetic pace to delight customers.

Qualifications

• Must represent Company Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Company.

Responsibilities

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, use and clean the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Skills

Customer service

Verbal communication

Teamwork

English

Food safety

Tools

Knife handling

Automatic slicer

Manual slicer

Job description

Potbelly Sandwich Shop is seeking a Company Associate to deliver fast, friendly service and high-quality food in a clean, inviting environment. As the primary customer contact, you will prepare sandwiches, salads, soups and desserts per our recipe standards and ensure safety and hygiene throughout every shift.

You will restock stations, operate the cash register, handle catering orders, and maintain a positive, energetic pace to delight customers.