Restaurant Associate

Workstream; Carpentersville (IL); On-site; USD 16,531 - 22,041; Full time

Job summary

Potbelly Sandwich Shop is seeking a Company Associate to deliver fast, friendly service and high-quality food in a clean, inviting environment. As the primary customer contact, you will prepare sandwiches, salads, soups and desserts per our recipe standards and ensure safety and hygiene throughout every shift.

You will restock stations, operate the cash register, handle catering orders, and maintain a positive, energetic pace to delight customers.

Qualifications

• Must represent Company Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Company.

Responsibilities

• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, use and clean the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Skills

Customer service

Verbal communication

Teamwork

English

Food safety

Tools

Knife handling

Automatic slicer

Manual slicer

Job description

A Company Associate’s job is to delight customers with great food and good vibes. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrate and reinforce Company’s Behaviors and Values- Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community and Belonging
• Familiarity with the Potbelly brand and its products
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Company uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Delight customers
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses and cleans the automatic slicer & manual chicken slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Take delivery/catering/pickup orders over the phone.
• Others duties as assigned.

PHYSICAL FUNCTIONS

• Ability to stand/walk a minimum of 5 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Must represent Company Values.
• Must be at least 16 years of age
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Company.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Potbelly Sandwich Shop, also known as Potbelly Sandwich Works, is an American fast-casual restaurant chain with over 400 locations that focuses on submarine sandwiches and milkshakes. It is owned by RaceTrac. Potbelly was founded in 1977 in Chicago, and its name refers to the potbelly stove.