Guest Experience Assistant — Counter & Pastry

maman | south brickell bay; Miami (FL); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Healthcare options

Commuter benefits

Professional development

In-store discounts

Cookies and coffee

Zusammenfassung

maman is a french bakery, café and lifestyle brand with locations across North America. The Counter Server is the first point of contact for guests, maintaining an inviting counter and pastry display while delivering warm, efficient service.

You will handle the POS, communicate allergen information, assist baristas during peak times, and support daily operations to ensure an exceptional guest experience. The ideal candidate has prior hospitality experience, a guest-first mindset, and the ability

Qualifikationen

• Previous customer service or hospitality experience.
• Strong interpersonal and communication skills with a guest-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Availability to work a flexible schedule, including weekends, holidays, and special events.
• Ability to stand for extended periods and lift up to 25 lbs.
• Previous POS and cash handling experience.

Aufgaben

• Serve as a welcoming and knowledgeable first point of contact for maman guests.
• Operate the POS system accurately and efficiently to process orders and payments.
• Follow service steps to ensure a consistent guest experience.
• Maintain a clean, organized counter and pastry display.
• Support baristas and team during peak times and assist with inventory tasks.

Kenntnisse

Guest-first mindset

POS & cash handling

Multitasking

Interpersonal communication

Tools

POS System

Jobbeschreibung

maman is a french bakery, café and lifestyle brand with locations across North America. The Counter Server is the first point of contact for guests, maintaining an inviting counter and pastry display while delivering warm, efficient service.

You will handle the POS, communicate allergen information, assist baristas during peak times, and support daily operations to ensure an exceptional guest experience. The ideal candidate has prior hospitality experience, a guest-first mindset, and the ability