Guest-First Retail Sales Specialist

Macy's; Madison (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Retail Selling Colleague to blend selling with genuine hospitality, creating standout shopping experiences. You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in fitting rooms.

This role emphasizes warm customer engagement, meeting sales goals, and driving loyalty through excellent service and teamwork.

Qualifications

• Flexible availability: days, evenings, weekends and holidays with regular attendance.
• Read and understand employment policies and safety rules in English.
• Excellent communication with customers and colleagues.
• Able to meet daily sales goals and work toward targets.
• Team-oriented and adaptable to changing priorities.
• Comfortable using electronic devices and processing transactions.

Responsibilities

• Greet customers, understand needs, and suggest products or services.
• Keep sales floor tidy, stocked, and inviting for shoppers.
• Engage customers with warm, personalized conversations.
• Explain loyalty program benefits and close sales.
• Collaborate with teammates to achieve store objectives.

Skills

Flexible availability

Communication skills

Team player

Sales-oriented

Tools

Cash register

Handheld devices

Job description

Macy's is hiring a Retail Selling Colleague to blend selling with genuine hospitality, creating standout shopping experiences. You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in fitting rooms.

This role emphasizes warm customer engagement, meeting sales goals, and driving loyalty through excellent service and teamwork.