Guest-First Retail Sales Associate

Macy's; Santa Rosa (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Employee discounts

Job summary

Macy’s is seeking a Retail Selling Colleague to blend selling with genuine hospitality, offering personalized recommendations and connecting customers with the right products and services. You’ll work on the sales floor or in fitting rooms, focusing on warmth, product knowledge, and a personal approach to turn everyday visits into memorable shopping experiences.

This role emphasizes achieving selling goals through customer engagement and smart selling behaviors, while keeping the space inviting

Qualifications

• Flexibility with days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers and supervisors.
• Read and understand employment policies in English.
• Team-oriented with strong customer focus.

Responsibilities

• Greet customers warmly, assess needs, and guide product recommendations to meet sales goals.
• Engage customers with ongoing conversations to build relationships and drive loyalty.
• Maintain a clean, organized sales floor and fitting areas; restock as needed.
• Explain loyalty program benefits and close sales with a courteous thank-you.

Skills

Customer service

Communication

Team collaboration

Read English policies

Flexible scheduling

Tools

Cash register

Handheld devices

Job description

Macy’s is seeking a Retail Selling Colleague to blend selling with genuine hospitality, offering personalized recommendations and connecting customers with the right products and services. You’ll work on the sales floor or in fitting rooms, focusing on warmth, product knowledge, and a personal approach to turn everyday visits into memorable shopping experiences.

This role emphasizes achieving selling goals through customer engagement and smart selling behaviors, while keeping the space inviting