Guest-First Retail Associate - Merchandising & Service

M1 Concourse LLC; Pontiac (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Job summary

M1 Concourse’s X Center Store Associate role focuses on delivering an exceptional retail experience and driving merchandise sales while supporting guest experiences at the X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining an organized store environment.

During low-volume periods, the role cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue

Responsibilities

• Answers incoming phone calls and directs inquiries appropriately.
• Assists guests with apparel sizing, product features and purchase decisions.
• Assists guests with general venue information and event-related inquiries.
• Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.
• Assists with physical inventory counts, cycle counts and inventory audits.
• Cross-trains and provides Host and Concierge support during lower-volume periods.
• Engages visitors proactively to identify merchandise needs and recommend products.
• Ensures adherence to company policies, operational procedures and safety requirements.
• Maintains a guest-first mindset and contributes to a culture of hospitality and teamwork.
• Maintains accurate cash handling procedures and payment processing standards.
• Maintains awareness of current merchandise offerings, promotions, memberships and venue events.
• Maintains cleanliness, organization and presentation standards throughout the retail environment.
• Maintains visually appealing displays and merchandising presentations in accordance with company expectations.
• Processes retail transactions accurately using point-of-sale systems.
• Receives, tags, prices and organizes incoming merchandise.
• Reconciles registers and daily sales transactions at the conclusion of each shift.
• Restocks merchandise, replenishes inventory and maintains appropriate stock levels.
• Supports promotional events, product launches and special hospitality experiences.
• Welcomes guests and provides exceptional customer service throughout the retail experience.
• Performs all other duties as may be required and assigned.

Job description

M1 Concourse’s X Center Store Associate role focuses on delivering an exceptional retail experience and driving merchandise sales while supporting guest experiences at the X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining an organized store environment.

During low-volume periods, the role cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue